LIVE RESOLUTION
Resolve routine requests
Answer questions, check statuses, schedule appointments, and start service requests at any hour.
CUSTOMER OPERATIONS, ALWAYS MOVING
Built for teams where every customer conversation carries real work.
Every conversation.
One operation.
AuvraAI handles routine customer work across phone, WhatsApp, email, and SMS, then brings in your team with the full story when it matters.
AO
Amara OkaforWhatsApp · Live
AI ACTIVEMy transfer went through, but the recipient hasn’t received it.
I found the transfer. I’m checking its status now.
HANDOFF READYOperations team · Full context attached
PHONE / WHATSAPP / EMAIL / SMSBUILT FOR SERVICE-HEAVY OPERATIONS
FINTECHTELECOMSLOGISTICSCOMMERCEHEALTHCAREINSURANCE
THE OPERATING RHYTHM
Understand. Act.Resolve. Improve.
Four connected capabilities turn scattered customer contact into one clear operating loop.
01 / LISTEN
Phone WhatsApp Email
OMNICHANNEL
Every door leads to the same conversation.
One customer history, however they choose to reach you.
02 / ACT
AI AGENT
Routine work keeps moving.
03 / DECIDE
01INTENT
RULES
03ACTION
VISUAL PATHWAYS
Your rules shape every next step.
04 / REMEMBER
01MAR 14Delivery asked
02MAR 17Address updated
03TODAYDelivery confirmed
CUSTOMER MEMORY
Context compounds into better service.
Preferences, promises, and open work remain attached to the relationship.
ONE CONTINUOUS RELATIONSHIP
See the whole customer.
Move the right work.
INBOX14 ACTIVE
AO
Payment issueAmara · WhatsApp
KM
Delivery updateKojo · Phone
TN
Plan changeTeni · SMS
3 NEED YOUR TEAM
AO
AI HANDLINGAmara OkaforWhatsApp · Active now
IDENTIFIEDTRANSFER FOUNDREVIEW
My transfer went through, but the recipient hasn’t received it.
I found the transfer and I’m checking its status now. You won’t need to repeat any details.
Identity matchedTransfer foundOperations review
AI is preparing the handoff summary...
CUSTOMER MEMORY
LOW RISKAmara’s complete context
- Customer since
- 2023
- Preferred channel
- Open cases
- 1
- Sentiment
- Calm
MAR 12
Previous card query resolved on WhatsApp.
TODAYTransfer issue identified and routed.
Human review readyIssue, urgency, and full summary attached
BUILT AROUND THE OUTCOME
Automate the repeatable.Elevate the important.
AuvraAI gives routine work momentum and gives your people better moments to step in.
HUMAN HANDOFF
AI
TEAM
Bring people in well
Route complex cases with urgency, a useful summary, and the complete conversation trail.
OPERATIONS SIGNAL
92%RESOLVED
Learn where work slows
See where customers wait, what escalates, and which pathway needs attention next.
VISUAL PATHWAYS
Your best process,
ready for every customer.
Shape how conversations move through your business. Define the actions, approvals, and human moments that make a journey work.
Explore pathwaysINCOMINGPayment issue
UNDERSTANDMatch customer
DECIDEResolve or route
HUMAN TEAMContext included
FITS THE WAY YOU WORK
Connect the operation
you already have.
AuvraAI brings signals and actions together across your customer, communications, and business tools.
THE AUVRAAI IDEA
“Customers should never have to understand your org chart to get something resolved.”
One relationship in. One clear outcome out.
COMMON QUESTIONS
Before we talk.
01What does AuvraAI automate?+
Routine customer conversations and approved actions such as status checks, scheduling, information collection, and service requests.
02Which channels can we start with?+
Phone, WhatsApp, email, and SMS. You can begin with the channel and journey that matter most.
03What happens when AI should not decide?+
AuvraAI routes the case to the right person with urgency, context, and a summary of what already happened.
04Does it replace our current tools?+
No. AuvraAI is designed to work across the systems your customer and operations teams already use.